Frequently Asked Questions
Everything you need to know about securing your home with Lockly.
How do I install my Lockly smart lock?
Lockly smart locks are designed for easy DIY installation and fit most standard doors. Each product comes with a comprehensive step-by-step guide and access to our mobile app, which features video tutorials to assist you through the process.
What is the 3D Fingerprint Sensor technology?
Our advanced 3D Fingerprint Sensor can recognize fingerprints in less than 0.5 seconds and only identifies live human fingers, preventing the use of lifted or fake prints for maximum security.
What happens if the smart lock battery dies?
Lockly devices provide low-battery alerts via the app and the lock itself. In the event of a total power failure, you can use a physical backup key or a 9V battery to provide emergency power to the contact points on the bottom of the lock.
What is your shipping policy for international orders?
We offer standard and expedited shipping across the United States. For international orders, shipping rates and delivery times vary by destination and are calculated at checkout.
What is your return and warranty policy?
We offer a 30-day money-back guarantee for all purchases made through our official store. Additionally, Lockly products are backed by a 1-year electronics warranty and a limited lifetime mechanical and finish warranty.
Does Lockly work with smart home assistants?
Yes, most Lockly models are compatible with Amazon Alexa and Google Assistant when used with the Lockly Secure Link Wi-Fi Hub, allowing for voice commands and remote monitoring.